Bm69 takes the privacy and security of every member's personal data seriously. This document transparently explains how we collect, use, store and protect your information — so you can play with peace of mind, without worrying about data security.
Every step we take in handling your personal data is to ensure the security, confidentiality, and integrity of your information is always maintained.
All data transmitted between your device and bm69's servers is protected by industry-grade 256-bit SSL encryption. This ensures that your personal and financial information cannot be accessed by unauthorised parties during data transmission.
Bm69 does not sell, rent or share your personal data with any third party for marketing purposes without your consent. Your data is only shared with operational partners necessary to deliver bm69 services to you.
You have the right to access, update, amend, and request deletion of your personal data held by bm69. All personal data requests are handled by our privacy team within the stipulated timeframe.
Bm69 member personal data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous security monitoring. We conduct regular security audits to ensure data protection is maintained at the highest level.
Bm69 uses cookies to enhance the user experience and analyse platform traffic. We clearly explain the types of cookies used and their purpose — you can manage your cookie preferences through your web browser settings.
The bm69 Privacy Policy is drawn up in accordance with internationally recognised data protection standards. We continually ensure that our data handling practices remain aligned with the latest developments in privacy laws and regulations.
This Privacy Policy describes bm69's practices regarding the collection, use, disclosure, and protection of your personal information when you use the bm69 platform via bm69.vu or our mobile app. By using the bm69 platform, you agree to the terms of this Privacy Policy. Please read this document carefully.
Bm69 is an online casino platform committed to protecting the privacy of all members and users. We understand that your trust is our most valuable asset, and we take this responsibility wholeheartedly.
This Privacy Policy applies to all personal information we collect from you — whether during the account registration process, while you use our services, or through your interactions with the bm69 platform in any form.
bm69 only collects personal data that is strictly necessary to deliver quality services to you. We do not collect data excessively or for purposes irrelevant to our platform operations.
During the bm69 account registration process, we collect the following personal information:
As part of the mandatory KYC verification process, bm69 requires a copy of a valid identification document such as a MyKad or passport, as well as recent proof of address such as a bank statement or utility bill. These documents are stored securely and used solely for identity verification and anti-money laundering compliance purposes.
To process deposits and withdrawals, bm69 collects relevant financial information including bank account numbers, e-wallet details (Touch 'n Go, Boost, GrabPay) and transaction records. bm69 does not store your credit or debit card details directly — payment processing is handled through PCI-DSS certified payment gateways.
Bm69 automatically collects technical data when you use our platform, including:
| Data Type | Example | Main Purpose |
|---|---|---|
| Personal Information | Name, email, phone number | Account management & communication |
| KYC Documents | MyKad, passport, proof of address | Identity verification & compliance |
| Financial Data | Bank account number, e-wallet | Transaction processing |
| Technical Data | IP address, browser type | Security & improvements |
| Game Data | Activity logs, betting history | Audit, fairness & support |
Bm69 uses the personal data collected for the following purposes:
Your personal data is used to create and manage your bm69 account, process deposits and withdrawals in Malaysian Ringgit (MYR), verify your identity through the KYC process, and deliver the online casino services you use, including slot games, Live Casino, and Bingo.
Bm69 uses activity and technical data to detect and prevent fraudulent activity, money laundering and unauthorised access to member accounts. This monitoring is part of our commitment to maintaining a safe and fair platform for all players.
We use your email address and phone number to send important account notifications, transaction confirmations, service updates, and — with your consent — relevant promotional information and special offers from bm69.
Platform usage data is analysed in aggregate and anonymised form to understand how members use the bm69 platform, enabling us to continually improve the user experience, enhance platform performance, and introduce new features better suited to the needs of Malaysian players.
You may unsubscribe from bm69 marketing communications at any time by clicking the "unsubscribe" link in any marketing email you receive, or by contacting our support team. Important account-related notifications cannot be disabled.
Bm69 processes your personal data on the following legal bases:
Bm69 shares limited personal data with operational partners who assist us in delivering our services, including certified payment gateway providers, licensed gaming software providers, and cloud service providers used for platform hosting. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Bm69 may disclose your personal data when required by law, court order or direction from a competent authority. In such situations, we will endeavour to notify you in advance unless prohibited by law from doing so.
Bm69 does not sell, rent or transfer your personal data to any third party for their own marketing purposes. Your data is not our business commodity — it is information you have entrusted to us and we respect that trust.
Should bm69 be involved in any merger, acquisition, or sale of assets, members' personal data may be transferred to the new entity. We will notify you via an in-platform notification or email before any such transfer takes place.
Bm69 retains your personal data for as long as necessary to fulfil the processing purposes stated in this Privacy Policy, or as required by applicable laws and regulations. KYC data and transaction records are retained for a minimum of five (5) years after account closure to comply with anti-money laundering legal requirements.
Bm69 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, use, disclosure, alteration or destruction, including:
In the event of any data security breach that may affect your rights and freedoms, bm69 is committed to notifying you and the relevant authorities within a reasonable timeframe in accordance with applicable legal requirements.
Cookies are small text files stored on your device by your web browser when you visit the bm69 platform. Cookies help us recognise you on return visits, save your preferences, and enhance your overall experience on the platform.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the bm69 platform.
As a bm69 member, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You have the right to request deletion of your personal data, subject to bm69's legal obligations.
You have the right to object to the processing of your personal data for specific purposes such as direct marketing.
You have the right to receive your personal data in a structured, machine-readable format.
You have the right to request that we restrict the processing of your data under certain circumstances.
To exercise any of the rights above, please contact the bm69 privacy team via live chat on the platform or by email at [email protected]. We will process your request within thirty (30) business days.
The bm69 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18. Should we discover that a minor's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account.
If you have reason to believe that a minor is using the bm69 platform, please notify us immediately through our customer support team so that we may take the appropriate action.
Bm69 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements or developments in platform operations. The "Last Updated" date at the top of this page will be updated whenever an amendment is made.
For material amendments that may significantly affect your privacy rights, bm69 will endeavour to provide advance notice via in-platform notifications or email to the address registered on your account. Continued use of the bm69 platform after amendments take effect will be deemed acceptance of the revised terms.
We recommend that you review this Privacy Policy periodically, especially before providing any new personal data to bm69. This ensures you are always informed of how we handle your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how bm69 handles your personal data, we encourage you to contact us directly. The bm69 privacy team is available to assist you 24 hours a day, 7 days a week.
For enquiries specifically related to data privacy rights, please include "Data Privacy Request" in your message subject line so our team can process your request more quickly and efficiently. We are committed to providing a clear and helpful response to every privacy enquiry we receive.
Your privacy and data security are bm69's top priority. Register your account today and enjoy a safe, fair, and exciting online casino experience — backed by the highest level of data protection.
By registering, you agree to the Terms and Conditions and Privacy Policy bm69. Platform for individuals aged 18 and above only.